Frequently Asked Questions

Joyous Planet Indoor Playground & Party Centre is designed for children ages from 8months to 6 years old. Our goal is to provide joyful experience each times children come, to ensure them have fun, exercise, and self-awareness.

The best age would be 1-4 years old.

Joyous Planet requires all guests wear socks inside our facility.

Yes, we accept various payments include Visa, Mastercard, Debit and Cash.

Yes, guests will have up to 30 minutes before the actual start time to do the decoration. Any damage to the original facilities inside the party room will be deducted from the deposit.

Children must be supervised by a responsible adult or caregiver at all times. A responsible caregiver must be at minimum of 16 years old.

Yes, children are allowed to stay after the party and continue to play within the designated area without the need to re-enter the party premises. However, please note that parental supervision is required to ensure their safety and adherence to any applicable rules or restrictions.

Yes, free WIFI is available.

All paid admission include entry for two adults. Additional adults will be charged $5 each.

Yes, please ask Joyous Planet staff while booking.

Absolutely, here are some potential party cancellation rules:

1. **15 Days Before Party Date:** Free cancellation or changes to the booking.

2. **Within 15 Days:** No refund but consideration for rescheduling the event.